Accessibility

MDM Business Solutions Inc. is committed to providing a barrier-free environment for all stakeholders, including our clients, employees, job applicants, suppliers, and visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements under the Accessibility for Ontarians with Disabilities Act, 2005, and its associated regulations.

MDM Business Solutions Inc. understands that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to providing our organization`s compliance by incorporating accessibility legislation into our policies, procedures, equipment requirements, training, and best practices. We will review these policies and practices annually as organizational changes occur or in anticipation of compliance deadlines. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner.

MDM Business Solutions Inc. current accessibility documents and policies in PDF format are found below.

• Multi-Year Accessibility Plan
• Emergency Response for Persons with Disabilities
• Contact information and Feedback Process
• Accessible Customer Service Plan Statement

MDM Business Solutions Inc. welcomes feedback from our employers, customers, and members of the public about accessibility at MDM and this plan. We’re committed to reviewing this feedback and addressing identified barriers. Feedback can be submitted anonymously.

What feedback can you provide?
You can provide feedback on the barriers you experience when interacting with MDM Business Solutions Inc. or feedback that will help to inform the work laid out in our Accessibility Plan. If your feedback concerns a particular issue, be descriptive and include details such as the date, place, location, platform, webpage, or service involved.

How your feedback will be used?
Your feedback will be considered as part of the continuous improvement of our accessibility efforts. Some feedback may be addressed immediately, and some may be addressed in developing our future accessibility plans. Our progress reports will include the feedback we receive and how we consider it.

For more detailed information on our accessibility policies, plans, and training programs, please contact:

Mail: Customer service department or HR department, 6-2300 Bristol Circle, Oakville, Ontario, L6H5S3

Telephone: Mon-Fri, 8:30 AM-5:00 PM. 905-829-2686

Email:	CustomerService@mdmgroup.ca
	MDMHR@mdmgroup.ca